Archive for the Contractor Business Strategy Category

Pittsburgh HVAC Contractor Increases Sales from Emergency Furnace Repair

Posted in Contractor Business Strategy on March 1, 2011 by vetopropac

South Hills Electric Heating Cooling, a local Pittsburgh heating cooling and electrical contractor, has increased sales in 2010 by 260%. The Pittsburgh heating repair company reported final sales figures recently for the highly competitive residential furnace and boiler repair sector.

South Hills Electric Heating Cooling, a local Pittsburgh heating cooling and electrical contractor, has increased sales in 2010 by 260%. The Pittsburgh heating repaircompany reported final sales figures recently for the highly competitive residential furnace and boiler repair sector.

As we all know, 2010 was an up and down year. When asked what caused the Pittsburgh mechanical systems business to take off and perform like it did, the owner cited these factors:

1: Emergency Furnace Repair – “By far the most change came when we instituted 24 hour heating repair service. Customers rely on us and we were able to deliver.”

2: Customer Service – “South Hills Electric Heating Cooling added a full time office manager and other levels of customer support to our staff.”

3: Communication – “Our HVAC and Electrical service technicians have gained training and experience related to our product line. Our warranties are the best in the business – 10 years parts and labor on all new heating and cooling installations. We just needed to communicate that more effectively to the customer.”

4: Staffing – “All our employees are lifelong Pittsburgh residents themselves. They understand the community and the challenges our city faces both environmentally and economically.”

5: Marketing – “We needed to tell folks and prove to them how dedicated we are to gaining their trust and their business. When a customer calls in the middle of the night with a broken furnace, we want them to know we will be there to get their family taken care of in a timely manner. We just had to get the message out.”

6: Federal and State Tax rebates – “The federal government and the state government both offered high efficiency heating and cooling rebates for this calendar year. This boosted our sales of some higher end furnaces and air conditioning equipment.”

The above was listed from the HVAC Company’s website. They have clearly made a concerted effort to provide better service in the past year. The test will be how they can continue to grow and maintain such an outstanding service record.

A quick look at their performance in customer service from reviews across the web shows their business model is working very well. Their rating on the Better Business Bureau website is an A+. South Hills Electric Heating Cooling is also listed on Angie’s List and the comments are favorable.

About South Hills Electric Heating Cooling:
“South Hills Electric Heating and Cooling has been providing heating repair and heating installation services in the south hills of Pittsburgh since 1993. Our heating equipment repair is performed by technicians with decades of experience. From furnace repair Pittsburgh and AC repair to heat pumps to boiler repair and installation our heating specialists have seen almost everything.” – South Hills Electric Heating Cooling website

South Hills Electric Heating Cooling
930 Glass Run Rd
Pittsburgh, PA 15236
Phone: (412) 537-0687
Email: patcray (at) southhillselectric (dot) com


The Seven Habits of Highly Organized Contractors

Posted in Contractor Business Strategy on February 16, 2011 by vetopropac
The Seven Habits of Highly Organized Contractors
Adaptation of Steven Covey’s 7 Habits of Highly Effective People

Habit 1: Be Proactive

Taking initiative is the primary determining factor for effectiveness at work. Taking responsibility for your choices and the subsequent consequences that follow.


Habit 2: Begin with the End in Mind

Envision how the project will turn out and the roles of all parties.


Habit 3: Put First Things First

Planning, prioritizing, and organizing tools will propel you towards goals; you will be more productive and less stressed out.


Habit 4: Think Win-Win

Genuinely striving for mutually beneficial solutions with clients leading to a “win” for all will lead to a better long-term relationship and repeat business.


Habit 5: Seek First to Understand, then to be understood

Listening to client’s needs will make them reciprocate the listening and take an open mind to being influenced by you. This creates an atmosphere of respect, and positive problem solving.


Habit 6: Synergize

Teamwork will lead to the best performance out of a group of contractors through encouraging contributions from everyone.


Habit 7: Sharpen the Saw!!!

Vertical Storage tool bags will help you be perceived as more professional, which will lead to business.


5 Top Ways for Contractors to Boost Business

Posted in Contractor Business Strategy on February 9, 2011 by vetopropac


1. Make personal visits to clients. Contractors can stand out from the competition by taking their most important clients to lunch or dinner a few times a year. Doesn’t it make sense to do this because in theory these clients are paying your personal expenses, kids college education expenses, and mortgage expenses.

2. Send out personalized newsletters. Contractors can demonstrate their expertise by sending clients newsletters a few times a year with information about new products and services as well as interesting ways to save money.

3. Sell annual maintenance contracts. Most clients are interested in maintaining their properties, and maintenance issues such as peeling paint, HVAC and electrical inspections, leaky faucets, settling, etc. are annual issues. Annual contracts generate recurring revenues in keep contractors in front of their clients on regular basis.

4. Drum up press coverage. Read the business section of your local newspaper and find out which writers are reporting on local businesses; they are all is looking for great stories about successful companies exceptional service ratings. Although there is no guarantee he will get your story covered, the best way to improve your chances are by googling the reporter and finding out what he or she likes to report on and then sending them an e-mail about your company’s success in the local market.

5. Pay attention to your existing customers. If you’re too wrapped up in getting new customers, you may forget about retaining your existing ones. The cost to acquire a customer is generally six times more than the cost to keep a client.  If contractors show they care about their clients a few times a year, they would stand out from the competition, because very few contractors conduct business this way. Can you imagine an IBM representative not communicating with his or her clients at least a few times a year?